ParádeisosPoolside
Information

Shipping & Returns

All orders are packed and sent from Adelaide, South Australia.

Delivery

  • Australia-wide delivery is a flat $29.95 AUD on every order
  • Free pick up in Adelaide — choose it at checkout and we will email you to arrange a time
  • One delivery rate applies Australia-wide, no matter your state
  • There is no minimum spend — every Australian order pays the same flat $29.95 AUD
  • We ship within Australia, and to New Zealand for a flat rate of $89.95 AUD on any order.

Dispatch times

  • Standard Akti cushions (100 × 40 cm) dispatch within 3–7 business days, whether ordered singly or in a bundle. Large 120 × 55 cm cushions are made in our water-resistant, UV fade-resistant Olefin outdoor fabric and dispatch within 10–14 business days, as do other crafted pieces. Kyma in Aegean Navy or Samos Sage dispatches within 2 days. You'll receive email updates and tracking.
  • Metro delivery is typically 2–6 business days. Regional and remote areas may take longer.

Despatch estimates

  • Standard Akti (100 × 40 cm): 3–7 business day dispatch. Large 120 × 55 cm cushions in our water-resistant, UV fade-resistant Olefin outdoor fabric, and other crafted pieces: 10–14 business days. Kyma in Aegean Navy or Samos Sage: 2 days.
  • You'll receive direct email updates and tracking as your order progresses.

Returns

  • Change of mind returns are accepted within 30 days of delivery, provided items are unused and in their original packaging. Return postage is the customer's responsibility.

12-month warranty

All products come with a 12-month warranty from delivery covering manufacturing defects under normal use. If you notice a fault, contact us with your order number and a photo, and we will assess it and arrange a repair, replacement or refund as appropriate. This does not cover accidental damage, misuse or normal wear and tear. This warranty is in addition to your rights under the Australian Consumer Law; nothing here limits those rights.

Damaged or faulty items

  • If something arrives damaged or faulty, please email us with your order number and a photo so we can help. Letting us know promptly helps us resolve delivery damage quickly; you can still contact us later about a fault under the warranty or your Australian Consumer Law rights.